Quality is our main priority!
unmatched

Simplicity | Transparency | Confidentiality


For an innovative business offer, 13BK can provide the best multilingual team on the market by offering the best candidates selected on the highest standard of the industry.


13BK pledge to surpass their partner expectations. How? By answering to their actual and growing needs by having maximum retention on their existing customer, sale, and prospecting for their customer future needs.

13BK is with our proof effective learning tool and with state of the art technologies.

WHAT WE OFFER YOU


Phone outsourcing

Inbound calls


Customer Service | Technical Support | Sales and Retention

Outbound calls


Sales | Making appointments | Survey | Collecting donations

Written communications

Chat


E-mail


Written communication by mail


Consultation

Objective evaluation of your needs


Preparation of an improvement plan


Loan of temporary resources


Employee hiring


Phone solution

Full telephone service


Recording of the calls


Evaluation and creation of an optimal IVR


Statistic and full call volume documentation


Rental of a phone dialer

Automatic call mode


With preview calling mode


Inbound and outbound call handling with prioritization


Loan of temporary resources

On-call agent


Call center management


Human resources for hiring


Call volume management